Connect » Information Services

Technical Support

information ServicesThe Herkimer College Information Services office provides and maintains computer hardware and software across campus for students, faculty, and staff.

The Information Services department comprises four technical areas that provide services:

  • Programmers maintain the 'Banner/Student Online Services' database which provides vital academic information.
  • Network technicians maintain the electronic infrastructure that allows communication between campus users and computing resources.
  • RTV/AV services and Computer Technicians maintain the computing hardware and software so that campus users have access to reliable equipment and technical assistance. They also maintain the AV services throughout the college and support the technical aspects of the RTV programs.

The entire department works together to manage and support the entire College's technology infrastructure to ensure an enriched teaching and learning environment as well as efficient and effective operations. We also strive to provide an outstanding Online Learning experience, as well as assistance with applications like MyHerkimer.edu, Track-It, and Webmail for Faculty and Staff or Webmail for Students.

If you have a question, the answer might be on our Frequently Asked Questions page or in our Computer Use Policy. If it’s not, don’t hesitate to visit us in JH 113, call (315) 866-0300 x 8555, or contact the Help Desk during the Spring/Fall from 8:00am to 6:00pm Monday - Thursday, 8:00am to 4:00pm Friday. Summer Hours are 8:00am - 4:00pm. Requests are entered into our Trackit system and are resolved either by the Help Desk technicians who are dispatched to resolve issues as quickly as possible. 

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