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Student FAQs

What's my User Name?

Your username will consist of the following items:

  • First 7 characters of your last name (or full last name if less than 7 characters)
  • First initial of your first name
  • Last 3 numbers of your student ID

For example: student John Smithson whose college ID is H99123101, will have a username of smithsoj101

Your student email account is the only email address Herkimer will use to contact you regarding official College announcements, such as emergency closures, billing information, financial aid information and other highly important issues. Academic advisors and instructors will also use your email address to notify you of important information regarding your course(s) or upcoming registration. Please be aware that our college offices have been instructed to only respond to student's college email address in a measure to insure the identity of the intended recipient.


How do I access my Student Email Account?

Off Campus

Go to my.herkimer.edu. In the Herkimer Username field enter in your new username and in the Herkimer Password field enter in your password (see below). Select the Log On button.

On Campus

Log onto a computer with your username and password (see below) and access Microsoft Outlook or open a web browser and go to my.herkimer.edu.

Second option to access email: Webmail: there is a link from the Herkimer home page taking you directly to webmail. Entering your Windows username and password will allow you to use your Exchange webmail service.

Initial Password

Your initial password is your birthdate in an 8 digit format, for example 08171986 for August 17, 1986. 


How do I access Degree Works?

Please review this document: How to use Degree Works


How do I log into Banner Self Service (Student Online Services)?

Click this link to visit the log in page.


How do I use Track-It?

Download the Track-It Procedure HowTo


Where can I get assistance connecting my laptop to Herkimer's wireless network?

You may see someone within Johnson Hall 113 or call 315-866-0300 x8555 during the following hours:

Help Desk Hours:

Spring/Fall

  • Monday - Thursday 8:30am - 6:00pm
  • Friday 8:00am - 4:30pm

Summer

  • 8:00am - 4:00pm

The wireless network is not available within housing.


Where can I get assistance with connecting my computer to the internet in housing?

The name of the network is Herkimer College Housing.

You will be presented with the following webpage to verify they have an account with us before you can access the internet:

wireless in dorms

Upon connecting to the network, Herkimer College Housing, you will be asked to sign in with your username and password. Please use the same account you use for the MyHerkimer/labs/etc.

Student usernames are the first seven characters of your last name (or entire last name if less than seven characters) followed by the first character of your first and the last three numbers of your college ID.     

Example:    

Student          John Smithson    

College ID   H99123101    

Username   smithsoj101  

When your password changes you will not need to re-authenticate at that time however 1 month after authentication you will be forced to re-authenticate.   

Certain devices will not have a web browser and will not be able to join the network.  If you are having issues registering your device or any other wireless issues, please contact Annese at 844-886-8801. Select option 1 for issues with your laptop/smartphone/tablet, and option 2 for a gaming device. You can also send an email to NaaS@annese.com including the information noted below:  

First and last name, call back number, MAC address(es) of the device(s) with the issue, the username being used to authenticate, any error messages provided and your location (i.e. building and room number).    

  For any other technology related questions please contact the Help Desk at help@herkimer.edu or 315.866.0300 ext. 8555 or submit a TrackIt support request by clicking on the TrackIt link in the Quicklinks section of MyHerkimer.      

   

Finding the MAC address on popular gaming consoles     

Please use the steps below to find the MAC address of popular gaming consoles. A MAC address is a unique alphanumeric identifier (can contain numbers 0-9 or the letters A through F). MAC addresses are often broken up into pairs using colons or dashes (e.g.12:34:56:4a:5b:6c).  Note: It is critical to write down the MAC address correctly because every character is important.      

Microsoft Xbox One  

  1. Power on your Xbox One  
  2. Navigate to the settings tile and launch Settings  
  3. Select Network  
  4. Select Advanced Settings  
  5. The MAC address for both the Wired and Wireless interfaces should be listed  

Sony Playstation 4  

  1. Power on your PS4  
  2. Navigate to the Settings icon located on the menu bar  
  3. Scroll down and select System under the Settings menu  
  4. Select System Information  
  5. The MAC address for both the Wired and Wireless interfaces should be listed  

  Nintendo Wii U  

  1. Power on your Wii U  
  2. From the Wii U menu, select System Settings   
  3. Scroll to and select Internet  
  4. Scroll down and select View MAC Address  
  5. The MAC address for both the Wired and Wireless interfaces should be listed  

 Microsoft Xbox 360    

  1. Power on your Xbox 360.    
  2. In the “System” area of the Xbox  360 dashboard select “Network Settings”.    
  3. Select “Edit Settings”.    
  4. From “Advanced Settings” select “Advanced Settings”.    
  5. On this screen you should see “Wired MAC Address” followed by the MAC address of the system.   

Sony Playstation 3  

  1. Nvigate to Settings in the XMB  
  2. Select System Settings.   
  3. Select System Information.   
  4. View information on the PS3 system.   

                  The MAC address is shown there.   

 Nintendo Wii   

  1. From the Wii Channel screen select the “Wii” button then go into “Wii Settings”.    
  2. On the second page find the option “Internet” then go under “Console Information”.    
  3. This screen should have a line with   “USB Ethernet Adapter MAC Address” or “LAN Adapter MAC Address” or similar.    

 Nintendo 3DS    

  1. Power on your 3DS  
  2. From the Home menu, highlight and select the System Settings icon  
  3. Select Internet Settings   
  4. Select Other Information  
  5. Select Confirm MAC Address  
  6. The MAC address for the Wireless interface should display on the screen  

Playstation Vita  

  1. Power on your PS Vita  
  2. From the Home screen go to Settings  
  3. Once in Settings, select System   
  4. From the System menu, select System Information  
  5. The MAC address for the Wireless interface should display on the screen 

  

  

  


Where can I get assistance with general laptop problems (viruses, malware, etc.)?

Please call 315-866-0300 x8555 or see someone in Johnson Hall 113 during the following hours:

Help Desk Hours:

Spring/Fall

  • Monday - Thursday 8:00am - 6:00pm
  • Friday 8:00am - 4:00pm

Summer

  • 8:00am - 4:00pm

This is only available to students who live on campus.


Where can I get assistance with my Angel account?

Please email InternetAcademy@herkimer.edu or see someone in Johnson Hall, office 204 during the following hours:

Monday - Friday 8:00am - 4:00pm or call the SLN Help Desk at 1-800-875-6269 - after hours or weekends


Where can I get assistance with my Student Online Services account?

You may see someone within Johnson Hall 113 Or call 315-866-0300 x8555 during the following hours:

Help Desk Hours:

Spring/Fall

  • Monday - Thursday 8:00am - 6:00pm
  • Friday 8:00am - 4:00pm

Summer

  • 8:00am - 4:00pm

Where can I get assistance with my Windows/email account?

You may see someone within Johnson Hall 113 Or call 315-866-0300 x8555 during the following hours:

Help Desk Hours:

Spring/Fall

  • Monday - Thursday 8:00am - 6:00pm
  • Friday 8:00am - 4:00pm

Summer

  • 8:00am - 4:00pm

How do I setup my college Email onto my phone?

Droid Users

  • Account Type: Corporate Sync, Exchange
  • Domain\Username: Herkimer email username (‘hccc\’ not needed unless specified)
  • Note: If domain has its own text box, enter in hccc
  • Password: Herkimer email password
  • Use secure connection: Checked
  • Email address: <herkimer email username>@herkimer.edu
  • Email Server: mail.herkimer.edu

*Accept any certificates that the software may inquire about

iPhone/iPad/iPod Touch Users

  • Click Settings->Mail, Contacts, Calendars
  • Click Add Account
  • Click Microsoft Exchange
  • Enter the following information
  • Email - Full email address (ex. doejm123@herkimer.edu)
  • Domain - HCCC
  • Username - Herkimer username (ex. doejm123)
  • Password - Herkimer password
  • Description - Unique description (ex. Herkimer Email, Work Email, etc)
  • Click Next
  • Enter the following address for the server - mail.herkimer.edu
  • Click Next

**Choose whether you want your Contacts/Calendar/Emails synchronized