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Student FAQs

What's my User Name?

Your username will consist of the following items:

  • First 7 characters of your last name (or full last name if less than 7 characters)
  • First initial of your first name
  • Last 3 numbers of your student ID

For example: student John Smithson whose college ID is H99123101, will have a username of smithsoj101

Your student email account is the only email address Herkimer will use to contact you regarding official College announcements, such as emergency closures, billing information, financial aid information and other highly important issues. Academic advisors and instructors will also use your email address to notify you of important information regarding your course(s) or upcoming registration. Please be aware that our college offices have been instructed to only respond to student's college email address in a measure to insure the identity of the intended recipient.

How do I access my Student Email Account?

Off Campus

Go to In the Herkimer Username field enter in your new username and in the Herkimer Password field enter in your password (see below). Select the Log On button.

On Campus

Log onto a computer with your username and password (see below) and access Microsoft Outlook or open a web browser and go to

Second option to access email: Webmail: there is a link from the Herkimer home page taking you directly to webmail. Entering your Windows username and password will allow you to use your Exchange webmail service.

Initial Password

Your initial password is your birthdate in an 8 digit format, for example 08171986 for August 17, 1986. 

How do I access Degree Works?

Please review this document: How to use Degree Works

How do I log into Banner Self Service (Student Online Services)?

Click this link to visit the log in page.

How do I use Track-It?

Download the Track-It Procedure HowTo

Where can I get assistance connecting my laptop to Herkimer's wireless network?

You may see someone within Johnson Hall 113 or call 315-866-0300 x8555 during the following hours:

Help Desk Hours:


  • Monday - Thursday 8:30am - 6:00pm
  • Friday 8:00am - 4:30pm


  • 8:00am - 4:00pm

The wireless network is not available within housing.

Where can I get assistance with connecting my computer to the internet in housing?

The name of the network is Herkimer College Housing.

You will be presented with the following webpage to verify they have an account with us before you can access the internet:

wireless in dorms

Please use the same account you use for the MyHerkimer/labs/etc.

When your password changes you will not need to re-authenticate at that time however 1 month after authentication you will be forced to re-authenticate.

Certain devices which don’t have a web interface will not be able to authenticate.  In those instances they should contact the and supply them with their name and device’s mac address. At the bottom of this email is information on how they can obtain the mac address for many popular devices.

For all other issues with connecting to the Herkimer College Housing network the student should contact and relay the following information:

first and last name, call back number, MAC address(es) of client's with the issue, the username being used to authenticate, any error message provided, and the area in which you are effected ie building number, dorm number, etc.

Finding the MAC address on popular gaming consoles

Sometimes it is necessary to whitelist a gaming console because they are unable to interact with a Splash-page.

Please use the steps below to find the MAC address of popular gaming consoles. A MAC address is a unique alphanumeric identifier (can contain numbers 0-9 or the letters A through F). MAC addresses are often broken up into pairs using colons or dashes (e.g.12:34:56:4a:5b:6c). 

Note: It is critical to write down the MAC address correctly because every character is important.

Microsoft X-Box

  1. Power on your X-BOX without a disc in the system. 
  2. Select “Settings” in the X-BOX dashboard and then select “Network Settings”. 
  3. The MAC address of the system is located on the bottom right-hand corner of the Network Settings screen. (It usually has “MAC=” in front of it.)

Microsoft X-Box 360

  1. Power on your XBOX 360 without a disc in the system. 
  2. In the “System” area of the XBOX 360 dashboard select “Network Settings”. 
  3. Select “Edit Settings”. 
  4. From “Advanced Settings” select “Advanced Settings”. 
  5. On this screen you should see “Wired MAC Address” followed by the MAC address of the system.

Sony PlayStation 2

  1. Power on your Playstation 2 with the “Network Adaptor Startup Disc”. 
  2. Once the disc is loaded select “ISP Setup” and then agree to the license agreement that is presented. 
  3. When prompted for a network type select “Local Area Network (LAN)”. 
  4. Next select “Automatic Configuration”. 
  5. At the “Connection Test” screen select “Advanced”. 
  6. On the next screen you should see the MAC address of the system after “MAC address:”.

Sony PlayStation 3

  1. Navigate to Settings
  2. Select System Settings.
  3. Select System Information.
  4. View information on the PS3 system. The MAC address is shown there.

Nintendo Wii

  1. From the Wii Channel screen select the “Wii” button then go into “Wii Settings”. 
  2. On the second page find the option “Internet” then go under “Console Information”. 
  3. This screen should have a line with “USB Ethernet Adapter MAC Address” or “LAN Adapter MAC Address” or similar. 

Nintendo GameCube

  1. Remove the GameCube’s broadband adapter from the console.
  2. Printed on the underside of the adaptor is the MAC address.

Nintendo DS

  1. Nintendo Wi-Fi Connection Setup in the game's menu.
  2. Select "Options," then "System Information." The MAC address is on the top line.

Where can I get assistance with general laptop problems (viruses, malware, etc.)?

Please call 315-866-0300 x8555 or see someone in Johnson Hall 113 during the following hours:

Help Desk Hours:


  • Monday - Thursday 8:00am - 6:00pm
  • Friday 8:00am - 4:00pm


  • 8:00am - 4:00pm

This is only available to students who live on campus.

Where can I get assistance with my Angel account?

Please email or see someone in Johnson Hall, office 204 during the following hours:

Monday - Friday 8:00am - 4:00pm or call the SLN Help Desk at 1-800-875-6269 - after hours or weekends

Where can I get assistance with my Student Online Services account?

You may see someone within Johnson Hall 113 Or call 315-866-0300 x8555 during the following hours:

Help Desk Hours:


  • Monday - Thursday 8:00am - 6:00pm
  • Friday 8:00am - 4:00pm


  • 8:00am - 4:00pm

Where can I get assistance with my Windows/email account?

You may see someone within Johnson Hall 113 Or call 315-866-0300 x8555 during the following hours:

Help Desk Hours:


  • Monday - Thursday 8:00am - 6:00pm
  • Friday 8:00am - 4:00pm


  • 8:00am - 4:00pm

How do I setup my college Email onto my phone?

Droid Users

  • Account Type: Corporate Sync, Exchange
  • Domain\Username: Herkimer email username (‘hccc\’ not needed unless specified)
  • Note: If domain has its own text box, enter in hccc
  • Password: Herkimer email password
  • Use secure connection: Checked
  • Email address: <herkimer email username>
  • Email Server:

*Accept any certificates that the software may inquire about

iPhone/iPad/iPod Touch Users

  • Click Settings->Mail, Contacts, Calendars
  • Click Add Account
  • Click Microsoft Exchange
  • Enter the following information
  • Email - Full email address (ex.
  • Domain - HCCC
  • Username - Herkimer username (ex. doejm123)
  • Password - Herkimer password
  • Description - Unique description (ex. Herkimer Email, Work Email, etc)
  • Click Next
  • Enter the following address for the server -
  • Click Next

**Choose whether you want your Contacts/Calendar/Emails synchronized