Who is my advisor?

To find out who your academic advisor is, please log into Student Online Services: http://www.herkimer.edu/sos (if you need assistance logging into SOS, contact the Student Help Desk at 315-315-866-0300 x8555)

Once logged in:

1. Select Student and Financial Aid

2. Select Student Records

3. Select Academic Transcript

4. Select appropriate term from the drop-down box, select submit

5. Your advisor will be listed on your unofficial transcript

More information about advisors: http://www.herkimer.edu/advisement

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I have decided to enroll at Herkimer through the internet academy, now what?

Great news! Hopefully this page will have all the information you are looking for, on how you will begin the process of enrolling and setting up your classes: http://www.herkimer.edu/internet_academy/register/

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How do I access the Library databases and resources from off campus?

You can access our electronic databases of articles from: http://www.herkimer.edu/library/articles.  You will have access to our lists of databases and resources, either alphabetical or by program.

Once you click on a particular database or do a search, you will have to fill out the logon screen with your HCCC campus computer account username and password. Follow the instructions on the Library Databases login screen. You can also access electronic books from the Library Catalog or the NetLibrary database.  After logging in once you will have access to all of the Library’s online resources during that session.

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How is the Internet Academy accredited?

As an integral, and mission expanding, component of college operations, HCCC’s Internet Academy enjoys full accreditation through the Middle States Association of Colleges and Schools Commission on Higher Education. For further information about accreditation contact Internet Academy Office at HCCC (http://www.herkimer.edu/offices/internet_academy) or the Middle States Association (http://www.msche.org). In addition, the New York State Education Department has named HCCC an approved provider of Distance Learning Programs.

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Won’t I miss the face-to-face interaction with the teacher and the other students?

This is one of the most frequently asked questions we get, and the answer might surprise you. On-line courses are often much more “personal” and socially rewarding then classroom-based courses. Why don’t you read what some of our current Internet Academy students say about this? (http://www.herkimer.edu/internet_academy/testimonials/)

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Is an Internet course a “real” college course?

Absolutely - Yes! Just like a traditional college course, you might have discussions of important issues, mini-lectures, writing assignments, term papers, small-group assignments, tests - any or all of these. Just like traditional classroom teachers make decisions as to what activities to schedule for their students, so do the faculty of the Internet Academy.

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Do I have to be enrolled full-time to take an Internet course?

No. Any eligible student can take out Internet courses. If you are a High School Junior or Senior, or if you are working full-time, or if you live too far from campus (a for a million other reasons why coming to campus regularly is inconvenient or impossible) then Internet courses are perfect for you.

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What is an Internet-based course like?

You can take an Internet-based course from the convenience of your own home. All you need is a computer and access to the Internet. These courses are taught by qualified and experienced HCCC faculty using an “asynchronous” format - which means there are no regular sign-on times required. Each student logs on the course at convenient times to discuss issues and respond to questions posted by the professor and by other students. There are no classes on campus to attend - ever!

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What is the Internet Academy?

The Internet Academy is a flexible way for students to earn their college degree. There are lots of reasons why traveling to our campus on a daily basis is not possible, yet the need for completing a college degree quickly is important. Through the Internet Academy, you can start one of several Associate Degree programs in the Fall and complete it within two years - without the need to travel to our campus. With the Internet Academy now available, there may not be any reasons left why you can’t get your college degree.

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How do I access the Herkimer ANGEL System online portion of my courses?

Please view our ANGEL Student Information page at http://www.herkimer.edu/internet_academy/angel/.

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Student Online Services is asking me for my Alternate PIN Number, what is the Alternate PIN Number?

If you currently have an Alternate PIN Number, then you are not eligible to register online using Student Online Services.

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How do I access my Student Email Account?

When logging into your herkimer.edu email and intranet accounts, you must use Internet Explorer 5.5 or higher. You can access your HCCC Student Email Account here (or you can click the “student email accounts” link located at the bottom of most Herkimer websites). You will be asked to enter your authorization information (username/password/domain). Note: in the Domain field, enter “hccc” (without quotes). If you DO NOT see a Domain field, then add the prefix “hccc\” to your username (without quotes or spaces and that’s a BACK slash, not a forward slash), for example:

If you registered before August 1, 2009:
John Doe with the Social Security Number of 123-45-6789 would enter his username as hccc\doej89
Jane Patterson with a Social Security Number of 987-65-4321 would enter her username as hccc\pattersj21

If you registered after August 1, 2009:
John Doe with a Social Security Number of 123-45-6789 would enter his username as hccc\doej789
Jane Patterson with a Social Security Number of 987-65-4321would enter her username as hccc\pattersj321

Your password will be your Social Security Number, no dashes, no spaces.

If you experience any problems please contact the Student Help Desk as follows:
Student Help Desk: .(JavaScript must be enabled to view this email address) or 315.866.0300 x8555

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What should I use for my PIN question?

Your PIN Security question should be something that you will remember (and the answer will not change). A good example of PIN security question is “What is my Mother’s Maiden Name?”.

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What’s my PIN?

Initially, your PIN will be your birth date (MMDDYY). When you log in to the new student records system for the first time, you will be required to change this number to a six digit PIN that you will remember. You will also be asked to set a “PIN Security Question” at that time. This is a question that you will need to answer in the event that you forget your PIN.

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I’m just taking one course, do I have to submit a Certificate of Residence?

A Certificate of Residence is required by NYS Education Law for every NYS resident student taking a course(s) at HCCC (including online students). Certificate of Residence should be on file before the first day of classes. A Certificate of Residence is good for 12 months from the date that your county issues it. Students who have not been legal, permanent residents of New York State for the past year and NYS resident students who do not submit the Certificate of Residence by the deadline will be required to pay out of state tuition.

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What’s my User ID#?

At HCCC, your User ID is your Social Security number (if you do not have a SS#, it is a randomly generated # provided by the college). You should enter your Student ID # in SOS with No dashes or spaces.

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What is Student Online Services (SOS)?

SOS is a secure online site that enables students to access and update a variety of their student information (including class schedule, grades, unofficial transcripts, financial aid, advisor information and more!) Internet Academy students can also register for courses using Student Online services.

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