FAQs
What is Student Online Services (SOS)?
SOS is a secure online site that enables students to access and update a variety of their student information (including class schedule, grades, unofficial transcripts, financial aid, advisor information and more!) Internet Academy students can also register for courses using Student Online services.
What's my User ID#?
At HCCC, your User ID is your Social Security number (if you do not have a SS#, it is a randomly generated # provided by the college). You should enter your Student ID # in SOS with No dashes or spaces.
What's my PIN?
Initially, your PIN will be your birth date (MMDDYY). When you log in to the new student records system for the first time, you will be required to change this number to a six digit PIN that you will remember. You will also be asked to set a “PIN Security Question” at that time. This is a question that you will need to answer in the event that you forget your PIN.
What should I use for my PIN question?
Your PIN Security question should be something that you will remember (and the answer will not change). A good example of PIN security question is “What is my Mother’s Maiden Name?".
I'm just taking one course, do I have to submit a Certificate of Residence?
A Certificate of Residence is required by NYS Education Law for every NYS resident student taking a course(s) at HCCC (including online students). Certificate of Residence should be on file before the first day of classes. A Certificate of Residence is good for 12 months from the date that your county issues it. Students who have not been legal, permanent residents of New York State for the past year and NYS resident students who do not submit the Certificate of Residence by the deadline will be required to pay out of state tuition.
Student Online Services is asking me for my Alternate PIN Number, what is the Alternate PIN Number? If you currently have an Alternate PIN Number, then you are
not eligible to register online using Student Online Services.
How do I access my Student Email Account?
When logging into your herkimer.edu
email and intranet
accounts, you must use Internet Explorer 5.5 or higher.
You can access your HCCC Student Email Account here
(or you can click the "student email accounts"
link located at the bottom of most Herkimer websites). You
will be asked to enter your authorization information (username/password/domain).
Note: in the Domain field, enter “hccc” (without
quotes). If you DO NOT see a Domain field, then add the
prefix “hccc\” to your username (without quotes
or spaces and that’s a BACK slash, not a forward slash),
for example:
If you registered before August 1, 2007:
John Doe with the Social Security Number of 123-45-6789
would enter his username as hccc\doej89
Jane Patterson with a Social Security Number of 987-65-4321
would enter her username as hccc\pattersj21
If you registered after August 1, 2007:
John Doe with a Social Security Number of 123-45-6789 would
enter his username as hccc\doej789
Jane Patterson with a Social Security Number of 987-65-4321
would enter her username as hccc\pattersj321
Your password will be your Social Security Number, no dashes,
no spaces.
If you experience any problems please contact the Student
Help Desk as follows:
Student Help Desk: studenthelp@herkimer.edu
or 315.866.0300 x8555
How do I access the Herkimer ANGEL System online portion
of my courses?
Please view our ANGEL Student Information page here: http://www.ia.herkimer.edu/angel/index.htm.
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