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Online Services FAQs

What is Student Online Services (SOS)?

SOS is a secure online site that enables students to access and update a variety of their student information (including class schedule, grades, unofficial transcripts, financial aid, advisor information and more!) Internet Academy students can also register for courses using Student Online services.

What’s my User ID#?

Your username will consist of the following items:

  • First 7 characters of your last name (or full last name if less than 7 characters)
  • First initial of your first name
  • Last 3 numbers of your student ID

For example: student John Smithson whose college ID is H99123101, will have a username of smithsoj101

Your student email account is the only email address HCCC will use to contact you regarding official College announcements, such as emergency closures, billing information, financial aid information and other highly important issues. Academic advisors and instructors will also use your email address to notify you of important information regarding your course(s) or upcoming registration. Please be aware that our college offices have been instructed to only respond to student's college email address in a measure to insure the identity of the intended recipient.

What’s my PIN?

Initially, your PIN will be your birth date (MMDDYY). When you log in to the new student records system for the first time, you will be required to change this number to a six digit PIN that you will remember. You will also be asked to set a “PIN Security Question” at that time. This is a question that you will need to answer in the event that you forget your PIN.

What should I use for my PIN question?

Your PIN Security question should be something that you will remember (and the answer will not change). A good example of PIN security question is “What is my Mother’s Maiden Name?”.

Who is my advisor?

To find out who your academic advisor is, please log into Student Online Services (if you need assistance logging into SOS, contact the Student Help Desk at 315-574-4021 or 315-866-0300 x8555)

Once logged in:

  1. Select Student and Financial Aid
  2. Select Student Records
  3. Select Academic Transcript
  4. Select appropriate term from the drop-down box, select submit
  5. Your advisor will be listed on your unofficial transcript

More information about advisors.

I’m just taking one course, do I have to submit a Certificate of Residence?

A Certificate of Residence is required by NYS Education Law for every NYS resident student taking a course(s) at Herkimer College (including online students). Certificate of Residence should be on file before the first day of classes. A Certificate of Residence is good for 12 months from the date that your county issues it. Students who have not been legal, permanent residents of New York State for the past year and NYS resident students who do not submit the Certificate of Residence by the deadline will be required to pay out of state tuition.

Student Online Services is asking me for my Alternate PIN Number, what is the Alternate PIN Number?

If you currently have an Alternate PIN Number, then you are not eligible to register online using Student Online Services.

How do I access my Student Email Account?

You can access your Outlook Web App (OWA) also known as webmail from your computer by following these steps listed below.  (use Internet Explorer for best results).


At login you will be to enter your credentials. Your username is the first seven (7) letters of your last name, the first (1) letter of your first name and the last three (3) digits of your Herkimer College ID number (H number). Example:

      • Student Name:  John Smithson
      • Student ID:        H99123101
      • Username:         smithsoj101
      •  Student Name:  John Doe
      • Student ID:        H00075123
      • Username:         doej123


Your initial password will be your 8-digit birthdate in the following format: MMDDYYYY. For example, John Doe who was born on January 1, 1990 would initially have a password of 01011990. Jane Patterson who was born on December 28, 1992 would initially have a password of 12281992. Students will be required to change their password the first time they login. The new password should be between 8 and 20 characters long and it cannot be any of the last 5 passwords you have used.

If you experience any problems please contact the Help Desk as follows:

Help Desk: or 315-574-4021or 315.866.0300 x8555

How do I access my fully online courses or the online portion of my courses?

Please view our GO Student Information page.

How do I access the Library databases and resources from off campus?

You can access our electronic databases from the Library’s web page/Databases: Find Articles, or from the FIND EVERYTHING search box. You will have access to our lists of databases and resources, either alphabetically or by program. Once you click on a particular database you will have to fill out the MyHerkimer logon screen with your Herkimer College campus computer account username and password. After logging in once you will have access to all of the Library’s online resources during that session.

You can also have access to the Library databases and ebooks by going directly to your MyHerkimer logon screen, clicking on Library in the QuickLinks section, to go to the Library's web page/Databases: Find Articles or from the FIND EVERYTHING search box. Once you are in the databases you will have access to all of the online resources during that session.

Where can I get assistance connecting my laptop to HCCC’s wireless network?

Help Desk Hours:


  • Monday - Thursday 8:30am - 6:00pm
  • Friday 8:00am - 4:30pm


  • 8:00am - 4:00pm

Where can I get assistance with connecting my computer to the internet in my dorm room?

Please submit a Track It request here: