Online Student Center

Everything you need to know.

Have a question? Check out the Frequently Asked Questions

Access Your Course

If you are registered for an Internet Academy course, you will be able to access your course several days before the course begins at Generals Online.

Please be sure to add the direct link to Generals Online (GO) to your Bookmarks or Favorites in your web browser so that you can access the site directly whenever you need to.

Generals Online (GO) Username/Password Information

Your GO Username:

First seven characters of your last name (if your last name is less than seven characters, then you would use your entire last name), first name initial, and last three digits of your Herkimer College assigned Student ID Number.

Examples: 

  • John Doe with a Herkimer College ID Number of H00075123 would enter his GO username as doej123.
  • Jane Patterson with a Herkimer College ID Number of H00077987 would enter her GO username as pattersj987

This is the same username you use to access MyHerkimer, but they are two completely separate accounts so your password may be different.

Your GO Password:

Your GO Password will initially be your 6-digit date of birth in MMDDYY format. You should change your password as soon as you are able to login. You may find instructions for changing your password here. If you have logged into GO previously and changed your password but do not remember what it was, please select the “Forgot Your Password” link. On the next page, in the Email Address Option area, enter your First Name, Last Name and Herkimer College Student Email Address and then check your Herkimer College Student WebMail account for the response.

If you experience any problems, please contact the Internet Academy office at (315) 866-0300 x8742 or email internetacademy@herkimer.edu

Hiding Your Previous Semester Courses in GO

These directions for hiding your courses only work for returning students. New students will need to wait until they are in their second semester in Generals Online.

Access Your Herkimer College Student Email Account

Access your outlook web app at herkimer.edu/mail.

Your Email Username: First seven characters of your last name (if your last name is less than seven characters, then you would use your entire last name), first name initial, and last three digits of your Herkimer College assigned Student ID Number.

Examples: 

  • John Doe with a Herkimer College ID Number of H00075123 would enter his GO username as doej123.
  • Jane Patterson with a Herkimer College ID Number of H00077987 would enter her GO username as pattersj987

Your Email Password: Herk! plus your eight-digit birthdate in the following format: MMDDYYYY.

Examples:

  • John Doe who was born on January 1, 1990 would initially have a password of Herk!01011990.
  • Jane Patterson who was born on December 28, 1992 would initially have a password of Herk!12281992.

You’ll be required to change your password the first time you log in.

If you experience any problems, please contact the Help Desk at (315) 866-0300 x8555 or email help@herkimer.edu

How to Determine your Herkimer College ID

You can use your Herkimer College ID in place of your Social Security Number when logging into Student Online Services and when contacting Herkimer College by telephone and email. You will also need your Herkimer College ID to determine both your General Online Username and your MyHerkimer Username.

  1. Log into your Student Online Services (SOS) Account (you can use your Social Security Number as your User ID, no dashes, no spaces
  2. Select the Student Services tab
  3. From the menu, select the Student Services link
  4. Select Academic Transcript 
  5. Leave the drop-down menu options in their default state
  6. Click the Submit button
  7. Your Herkimer College ID will be available in the upper right-hand corner just before your name. It begins with an “H”

If you need any assistance with logging into your SOS Account, please contact our Help Desk at (315) 866-0300 x8555 or email help@herkimer.edu 

Additional Assistance with your Generals Online Courses

The Open SUNY Help Desk is a great resource and can also be reached at 1 (844) 673-6786.

For more information from Herkimer College, contact the Internet Academy at (315) 574-4006 or toll-free in NYS at (844) 464-4375.