Herkimer College Alerts

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Information Technologies

Your source for technical support.

The Herkimer College Information Technology office provides and maintains computer hardware, software and audio visual support across campus for students, faculty and staff.

The Information Technology department comprises four technical areas that provide services:

  • Programmers maintain the 'Banner/Student Online Services' database which provides vital academic information.
  • Networking maintains the electronic infrastructure that allows communication between campus users and computing resources.
  • Computer technicians maintain the computing hardware and software so campus users have access to reliable equipment and technical assistance.
  • Audio visual maintains and provides support for all campus audio visual needs in and out of classrooms.

The department works together to manage and support the College's technology infrastructure to ensure an enriched teaching and learning environment as well as efficient and effective operations. We also strive to provide an outstanding Online Learning experience, as well as assistance with applications like Student Online Services, MyHerkimer.edu, Track-It, and Webmail for Faculty and Staff or Webmail for Students.

If you have a question, call us at (315) 574-4021 or (315) 866-0300 x 8555 or contact the Help Desk. Requests are entered into our Trackit system and resolved by Help Desk technicians who are dispatched to resolve issues as quickly as possible. 


  • My Herkimer is a portal.  Within the portal you can (just to name a few):

    • view your email (webmail),
    • access Student Online Services,
    • see your schedule,
    • read about campus Announcements,
    • see what faculty are absent (yay no class for you
    • It also provides a link to Generals Go (blackboard)

    And so much more

  • Your username will consist of the following items:

    First 7 characters of your last name (or full last name if less than 7 characters)
    First initial of your first name
    Last 3 numbers of your student ID

    For example: student John Smithson whose college ID is H99123101, will have a username of smithsoj101

    Your student email account is the only email address Herkimer College will use to contact you regarding official College announcements, such as emergency closures, billing information, financial aid information and other highly important issues. Academic advisors and instructors will also use your email address to notify you of important information regarding your course(s) or upcoming registration. Please be aware that our college offices have been instructed to only respond to student's college email address in a measure to insure the identity of the intended recipient.

  • Your initial password is Herk! Followed by your eight (8) digit date of birth.

    For example:  August 17, 1986 would be 08171986

    Password would be Herk!08171986 

  • The new password has to be between

    • Minimum of 13 characters long
    • Must include at least one letter, one number, and one special character.
    • Must include at least one upper case (capital) and one lower case letter.
    • Must not include the account name.
    • Must not be the last 5 historical passwords.
  • SOS is a secure online site that enables students to access and update a variety of their student information (including class schedule, grades, unofficial transcripts, financial aid, advisor information and more!) Internet Academy students can also register for courses using Student Online services.

  • Current Students

    Please log into MyHerkimer (my.herkimer.edu) and then select the Student Online Services link, which is the very first link on the left hand column of MyHerkimer.  This can also be found under Quicklinks. 


    Click this link to visit the log in page (see below for your User ID and PIN).

  • Your User ID#  is a Capitol H followed by eight (8) numbers.  This number can be found on the back of your Herkimer ID card, on your bill or Student Schedule.

    For Example  H12345678

  • Initially, your PIN will be your birth date (MMDDYY). When you log in to the new student records system for the first time, you will be required to change this number to a six digit PIN that you will remember. You will also be asked to set a “PIN Security Question” at that time. This is a question that you will need to answer in the event that you forget your PIN.

  • Your PIN Security question should be something that you will remember (and the answer will not change). A good example of PIN security question is “What is my Mother’s Maiden Name?”.  Please be aware that the answer is case sensitive.

  • You may see someone within Johnson Hall 113 Or call either 315-574-4021 or 315-866-0300 x8555 during the following hours:
    Help Desk Hours:


    Monday - Thursday 8:00am - 6:00pm
    Friday 8:00am - 4:00pm


    8:00am - 4:00pm

  • Off Campus

    Go to my.herkimer.edu. In the Herkimer Username field enter in your new username and in the Herkimer Password field enter in your password (see below). Select the Log On button.

    Once logged in to MyHerkimer you should see your email in the upper right hand column.  To print, forward or reply to those email please click on View Webmail.  You will have to login (please see what is my User Name)

    On Campus

    Log onto a computer with your username and password (see above) and access Microsoft Outlook on your desktop, (or open a web browser and go to my.herkimer.edu).

    Second option to access email: Webmail: there is a link from the Herkimer home page taking you directly to webmail. Entering your Windows username and password will allow you to use your Exchange webmail service.

  • You may see someone within Johnson Hall 113 Or call either 315-574-4021 or 315-866-0300 x8555 during the following hours:

    Help Desk Hours:

    Spring/Fall semesters

    Monday - Thursday 8:30am - 6:00pm
    Friday 8:00am - 4:30pm

    Summer / Winter

    8:00am - 4:00pm

  • Please review this document: How to use Degree Works

  • You may see someone within Johnson Hall 113 or call either 315-574-4021 or 315-866-0300 x8555 during the following hours:

    Help Desk Hours:

    Spring/Fall semesters

    • Monday - Thursday 8:30am - 6:00pm
    • Friday 8:00am - 4:30pm

    Summer / Winter

    • 8:00am - 4:00pm
  • The name of the network is Herkimer College Housing.

    You will be presented with the following webpage to verify they have an account with us before you can access the internet:

    wireless in dorms

    Upon connecting to the network, Herkimer College Housing, you will be asked to sign in with your username and password. Please use the same account you use for the MyHerkimer/labs/etc.

    Student usernames are the first seven characters of your last name (or entire last name if less than seven characters) followed by the first character of your first and the last three numbers of your college ID.     


    Student          John Smithson    

    College ID   H99123101    

    Username   smithsoj101  

    When your password changes you will not need to re-authenticate at that time however 1 month after authentication you will be forced to re-authenticate.   

    Certain devices will not have a web browser and will not be able to join the network.  If you are having issues registering your device or any other wireless issues, please contact Annese at 844-886-8801. Select option 1 for issues with your laptop/smartphone/tablet, and option 2 for a gaming device. You can also send an email to NaaS@annese.com including the information noted below:  

    First and last name, call back number, MAC address(es) of the device(s) with the issue, the username being used to authenticate, any error messages provided and your location (i.e. building and room number).    

    For any other technology related questions please contact the Help Desk at help@herkimer.edu , or call either 315.574.4021 or 315.866.0300 ext. 8555 or submit a TrackIt support request by clicking on the TrackIt link in the Quicklinks section of MyHerkimer. 

  • Please use the steps below to find the MAC address of popular gaming consoles. A MAC address is a unique alphanumeric identifier (can contain numbers 0-9 or the letters A through F). MAC addresses are often broken up into pairs using colons or dashes (e.g.12:34:56:4a:5b:6c).  Note: It is critical to write down the MAC address correctly because every character is important.      

    Microsoft Xbox One

    1. Power on your Xbox One 
    2. Navigate to the settings tile and launch Settings 
    3. Select Network 
    4. Select Advanced Settings 
    5. The MAC address for both the Wired and Wireless interfaces should be listed


    Sony Playstation 4 

    1. Power on your PS4 
    2. Navigate to the Settings icon located on the menu bar 
    3. Scroll down and select System under the Settings menu 
    4. Select System Information
    5. The MAC address for both the Wired and Wireless interfaces should be listed 


    Nintendo Wii U 

    1. Power on your Wii U 
    2. From the Wii U menu, select System Settings  
    3. Scroll to and select Internet 
    4. Scroll down and select View MAC Address 
    5. The MAC address for both the Wired and Wireless interfaces should be listed 


    Microsoft Xbox 360   

    1. Power on your Xbox 360.   
    2. In the “System” area of the Xbox  360 dashboard select “Network Settings”.   
    3. Select “Edit Settings”.   
    4. From “Advanced Settings” select “Advanced Settings”.   
    5. On this screen you should see “Wired MAC Address” followed by the MAC address of the system.  


    Sony Playstation 3 

    1. Navigate to Settings in the XMB 
    2. Select System Settings.  
    3. Select System Information.  
    4. View information on the PS3 system.  
    5. The MAC address is shown there.   


    Nintendo Wii  

    1. From the Wii Channel screen select the “Wii” button then go into “Wii Settings”.   
    2. On the second page find the option “Internet” then go under “Console Information”.   
    3. This screen should have a line with   “USB Ethernet Adapter MAC Address” or “LAN Adapter MAC Address” or similar.   


    Nintendo 3DS   

    1. Power on your 3DS 
    2. From the Home menu, highlight and select the System Settings icon 
    3. Select Internet Settings  
    4. Select Other Information 
    5. Select Confirm MAC Address 
    6. The MAC address for the Wireless interface should display on the screen 


    Playstation Vita 

    1. Power on your PS Vita 
    2. From the Home screen go to Settings 
    3. Once in Settings, select System  
    4. From the System menu, select System Information 
    5. The MAC address for the Wireless interface should display on the screen
  • Please call either 315-574-4021 or 315-866-0300 x8555 or see someone in Johnson Hall 113 during the following hours:

    Help Desk Hours:

    Spring/Fall Semesters

    • Monday - Thursday 8:00am - 6:00pm
    • Friday 8:00am - 4:00pm

    Summer / Winter

    • 8:00am - 4:00pm

    This is only available to students who live on campus.

  • Please email InternetAcademy@herkimer.edu or see someone in Johnson Hall, office 204 during the following hours:

    Monday - Friday 8:00am - 4:00pm or call the Open SUNY Help Desk at 1-844-673-6786 - after hours or weekends.

  • Droid Users

    • Account Type: Corporate Sync, Exchange
    • Domain\Username: Herkimer email username (‘hccc\’ not needed unless specified)
    • Note: If domain has its own text box, enter in hccc
    • Password: Herkimer email password
    • Use secure connection: Checked
    • Email address: <herkimer email username>@herkimer.edu
    • Email Server: mail.herkimer.edu

    *Accept any certificates that the software may inquire about

    iPhone/iPad/iPod Touch Users

    • Click Settings->Mail, Contacts, Calendars
    • Click Add Account
    • Click Microsoft Exchange
    • Enter the following information
    • Email - Full email address (ex. doejm123@herkimer.edu)
    • Domain - HCCC
    • Username - Herkimer username (ex. doejm123)
    • Password - Herkimer password
    • Description - Unique description (ex. Herkimer Email, Work Email, etc)
    • Click Next
    • Enter the following address for the server - mail.herkimer.edu
    • Click Next

    **Choose whether you want your Contacts/Calendar/Emails synchronized

  • Computer resources are provided to members of the Herkimer College community for use in their prescribed tasks as well as for personal and professional development. In order to have access to computer resources, the Herkimer College Computer Use Policy Acknowledgment/Agreement Form must be signed and returned to the Information Technology Department.

    User accounts are provided on the academic and administrative computing systems (hereinafter called Information Technology) as appropriate. Use of these resources is a privilege, not a right, and access is granted with restrictions and responsibilities for their use.

    Computer abuse is expensive and can have far-reaching negative consequences from disrupting the educational process to infringing on copyright. Certain misuse of Herkimer College computer resources can result in revocation of computing privileges, suspension, dismissal and/or criminal prosecution.

    It is a mission of the College to promote diversity in values and perspectives, and thus the College is respectful of the freedom of expression. However, the College reserves the right to restrict the use of e-mail in appropriate circumstances in which there may be violations of College policies or State or Federal laws. The College reserves the right to determine the appropriateness of the restriction, which includes, but is not limited to, removal of the material.

    To learn more, view the entire Acceptable Use Policy, visit us in JH 113, call Information Technology at (315) 574-4021 or (315) 866-0300 x 8555.